Amazon Fined $2.25 Million For Failing To Help Identity Theft Victims

The Federal Trade Commission fined Amazon $2.25 million to settee claims that nan institution grounded to thief customers who fell unfortunate to personality theft, as reported earlier by Bloomberg. In its complaint, nan FTC accuses Amazon of refusing to supply customers pinch accusation astir purchases made pinch fraudulent accounts, successful usurpation of nan Fair Credit Reporting Act (FCRA).

As alleged successful nan filing, personality theft victims who contacted Amazon “would often participate a Kafkaesque sequence” wherever a support supplier wouldn’t supply records related to a fraudulent relationship unless they could sanction nan personification who opened it.

In 1 instance, a unfortunate attempted to conjecture nan fraudulent relationship owner’s sanction complete 30 times, but Amazon allegedly wouldn’t region nan victim’s in installments paper accusation from nan thief’s account. The FTC claims Amazon besides grounded to respond to personality theft victims’ requests for records wrong nan 30 days required by nan FCRA.

An Amazon spokesperson tells Bloomberg that nan institution has “resolved this matter pinch nan FTC” and “implemented process improvements for customers who judge they whitethorn beryllium victims of personality theft.”